Last updated: 28 September 2026
These terms govern your use of Returnhub, a returns-management app for Shopify stores. By installing or using the app you agree to them, including the data processing agreement in the annex. If you do not agree, do not install the app.
Returnhub is operated by Suksessklubb AS (org. nr. 932 684 306), Tangen 24, Kristiansand S, Norway ("we", "us"). Contact: hello@returnhub.io.
Returnhub is sold to businesses. These terms are a business-to-business agreement.
Returnhub gives your customers a self-serve return portal and gives you a dashboard to review and decide on their requests. Depending on what you switch on, it can also:
Refunds, cancellations, gift cards, store credit and carrier bookings are real, and usually irreversible, changes to your store, your money and your carrier account.
Returnhub is software, not legal advice. The withdrawal function is a tool to help you meet obligations that remain yours. We do not warrant that using the app makes your store compliant with the Consumer Rights Directive, the Norwegian angrerettloven, or any other law. Your obligations depend on what you sell, to whom, and from where. Have your own adviser confirm your position.
You are responsible for:
You choose a plan when you install the app. Every plan carries every feature; they differ only in the monthly fee and the charge per approved return.
| Plan | Monthly | Per approved return |
|---|---|---|
| Starter | US$39 | US$1.50 |
| Growth | US$99 | US$0.75 |
| Advanced | US$199 | US$0.45 |
Development stores are never charged. If a paid store has no active subscription, everything keeps working for 14 days while we remind you. After that, your return portal stops accepting new requests from customers until you choose a plan. Your withdrawal page stays available throughout, because offering it is your legal obligation to your customers. Nothing is deleted.
Uninstalling the app from your Shopify admin cancels the subscription and stops future charges. Plan changes and cancellation are handled by Shopify, so you can make them without contacting us. We do not refund partial billing periods as a rule, but may issue a refund at our discretion.
When you uninstall, your data is deleted. Shopify tells us 48 hours after uninstall, and we then delete your settings, return and withdrawal records, and connected carrier accounts, as described in the Privacy Policy. Deleted data cannot be recovered.
The app has no built-in export. Refunds, orders, gift cards and store credit also live in your Shopify admin and are not affected. If you need a copy of your return and withdrawal records — withdrawal records may be evidence you are required to keep — email hello@returnhub.io before you uninstall and we will send you one.
You agree not to:
We may suspend access where your use threatens the security or availability of the service for others, or breaches this section. Where practical, we will tell you first.
We aim for continuous availability but do not guarantee an uptime level. The service depends on Shopify's APIs, our hosting and email providers, and — for the features you use — your carriers and the services you connect. An outage in any of them can interrupt the app.
If the app is unavailable, statutory deadlines that apply to you keep running. Requests can still be handled directly in your Shopify admin.
For your customers' personal data you are the controller and we are your processor, on the terms of the data processing agreement in the annex. What we collect, why, where it is stored and for how long is set out in the Privacy Policy.
We keep all rights in the Returnhub software, brand and documentation. You get a non-exclusive, non-transferable right to use the app for your own store while your subscription is active. Your data, your logo and any images you upload remain yours. Images are uploaded to your own Shopify Files and stay in your store if you uninstall.
The app is provided "as is". To the fullest extent permitted by law, we exclude implied warranties, including fitness for a particular purpose.
Our total liability to you for any claim arising out of or relating to the app is limited to the fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profit, lost sales, carrier charges, or regulatory fines.
Nothing in these terms limits liability that cannot be limited by law — including liability for gross negligence or wilful misconduct, for fraud, or for death or personal injury caused by negligence.
We may update these terms. Material changes will be notified at least 30 days before they take effect, by email to the address on your Shopify account or in the app. If you keep using the app after that date, you accept the revised terms. If you do not accept them, you can uninstall before they take effect. The date at the top always shows the current version.
These terms apply from installation until the app is uninstalled. We may terminate with 30 days' notice, or immediately if you materially breach section 5. Non-payment is handled as described in section 3. Sections 4, 7, 8, 9, 12 and the annex survive termination for as long as they are relevant.
These terms are governed by Norwegian law. We will try to resolve any dispute by talking to you first. If that fails, disputes are subject to the Norwegian courts, with Agder tingrett as the agreed venue at first instance.
Suksessklubb AS, Tangen 24, Kristiansand S, Norway · hello@returnhub.io
This agreement is made under Article 28 of the General Data Protection Regulation (GDPR), which applies in Norway through the Personal Data Act (personopplysningsloven). It is between you, the merchant, as controller, and Suksessklubb AS as processor. It takes effect when you install Returnhub and forms part of these terms. If it conflicts with anything else in these terms, this annex prevails on data protection.
We process personal data to provide Returnhub to your store: receiving, storing and displaying return and withdrawal requests, booking shipments with your carrier, sending emails to your customers, and sending events to services you connect. Processing lasts for as long as the app is installed, plus the time needed to delete the data under A8.
We process personal data only on your documented instructions. These terms and the settings you choose in the app are your instructions. We will tell you if we believe an instruction breaks data protection law. If we are required by law to process data other than on your instructions, we will tell you first unless the law forbids it.
Everyone we authorise to process the data is bound by confidentiality. We keep appropriate technical and organisational measures under Article 32, including encryption in transit over HTTPS, verification of every portal request with Shopify's signed proxy signatures, encryption at rest of carrier and integration credentials, and access to the data limited to people who need it to run the service.
You give general written authorisation for us to use the following sub-processors:
| Sub-processor | Service | Location |
|---|---|---|
| Railway Corporation | Hosting of the app and its database | United States (San Francisco) |
| Resend | Sending emails to your customers | EU region (Ireland) |
We impose the same data protection obligations on each sub-processor by contract and remain responsible to you for their performance. We will give you at least 30 days' notice by email of any intended addition or replacement. You may object on reasonable data protection grounds; if we cannot resolve the objection, you may terminate by uninstalling before the change takes effect.
Shopify, your carriers, and services you connect yourself — such as Slack and Klaviyo — are not our sub-processors. You choose them, you have your own agreements with them, and we send data to them on your instruction.
Personal data is stored in the United States by Railway. You authorise that transfer. It is made under the EU–US Data Privacy Framework where the recipient is certified, and otherwise under the European Commission's Standard Contractual Clauses.
When you uninstall the app, we delete the personal data once Shopify sends us the store deletion request, 48 hours after uninstall, unless the law requires us to keep it. If you want the data returned rather than only deleted, email hello@returnhub.io before you uninstall and we will send you a copy of your return and withdrawal records first.
We make available the information needed to show we meet Article 28, and answer your written questions about our processing. We allow audits, including inspections, by you or an auditor you appoint who is bound by confidentiality — with at least 30 days' written notice, no more than once a year unless a supervisory authority requires it or a breach has occurred, and at your cost.
Between you and us, liability under this annex follows section 9 of these terms, except where Article 82 GDPR or other mandatory law provides otherwise.