Give customers a simple, on-brand way to request a return — and give yourself full control over rules, approvals, and refunds. No spreadsheets, no back-and-forth emails.
Get in touchLaunching first for Norwegian merchants — built to work for stores everywhere.
Step 1 of 2
Enter your order number and email to look up your order.
Three steps, no manual tracking.
They look up their order, pick the items, and choose a reason — right from your store, no account needed.
See every request in one dashboard. Approve or reject with a click — your return window and product rules are enforced automatically.
Approving a refund processes it directly through Shopify. The customer gets an email at every step, so you don't have to chase anyone.
No more digging through emails to figure out who asked for what.
Requests
42
Refunded
$1,180
Approval rate
87%
Built to be set up in minutes, not days.
Set how many days after purchase a customer can request a return.
Exclude specific products from returns — final sale items, made-to-order, and more.
Approved refund requests are processed straight through Shopify's own payment rails.
Customers hear from you the moment they request a return, and the moment it's decided — in English or Norwegian.
Track requests, refunded amounts, approval rate, and resolution time over any period.
One flat monthly price. No percentage cuts, no per-return fees.
One plan. Everything included.
Returnhub
$39/month